LINQ FAQ
We've tried to include the basic FAQs but if you have a question not addressed here, please visit the helpful resources page on the LINQ Connect website. You can also reach out to support@linqconnect.com if you have other questions or need help with LINQ Connect.
FAQ
- How do I get started? It's as easy as 1, 2, 3!
- I just registered and when I try to log in it says, “Invalid email or password”?
- What if I forget my Username or Password?
- When I log in, I do not see my student’s account?
- How do I add money/make a payment to my child’s account?
- Can I transfer my funds from one student’s account to another?
- Can I set spending limits on my student’s account?
- How do I see my Transaction History?
- If I have more than one child in the district, can I deposit money one time and have the amount divided evenly among each of my student’s accounts?
- I made an online meal payment. How long will it take before the funds will be available in my child’s account?
- Is there a fee or service charge for making online payments?
- What credit cards/methods of payment can I use?
- When entering my Payment Method, it asks for a “Description”— what do I put?
- I am trying to enter my credit card information and it keeps saying “Invalid Card”—what am I doing wrong?
- I am trying to make a payment but the “Confirm and Pay” button is gray, and I can’t continue?
- Can I receive a notification when my student’s account balance is low?
- My spouse and I are separated/divorced. Can we both have access to LINQ Connect to view our student’s accounts, but with separate accounts and logins?
- How can I deposit funds to the Feed it Forward program?
- When should I contact the Child Nutrition Department of my student’s school district?